Last updated: 12 November 2026
Who we are
ICA Insulation Ltd (“we”, “us”) is the controller of personal information collected through this website. If you have any questions about this policy or how we use your information, contact us at info@icainsulation.co.uk.
Information we collect
When you submit an enquiry or quote request we collect the information you provide, which may include:
- Your name, email address and phone number
- The postcode of the property
- The service you are interested in and the type of customer you are (for example homeowner or landlord)
- Any other details you include in your message
Our web server may also log basic technical information (such as IP address and browser type) for security and to prevent spam.
How we use your information
- To respond to your enquiry and provide a quote
- To arrange, carry out and follow up on work you ask us to do
- To keep records required for our business, legal and regulatory obligations
- To protect the website from spam and abuse
We rely on the following lawful bases under UK GDPR: taking steps at your request before entering into a contract; performance of a contract; our legitimate interests in running and protecting our business; and compliance with legal obligations.
Sharing your information
We do not sell your personal information. We only share it where necessary with trusted service providers who help us run our business (for example email and website hosting providers), or where required by law.
How long we keep it
We keep enquiry information only for as long as necessary to deal with your enquiry and any resulting work, and to meet our legal and accounting obligations. Enquiries that do not lead to work are deleted periodically.
Cookies
This website does not use advertising or tracking cookies. Essential cookies may be set if you log in to the website administration area. If we add analytics or other cookies in future, we will update this policy and ask for your consent where required.
Your rights
You have the right to access, correct or delete your personal information, to object to or restrict how we use it, and to data portability. To exercise any of these rights, email us at info@icainsulation.co.uk.
If you are unhappy with how we have handled your information, you can complain to the Information Commissioner’s Office (ICO) at ico.org.uk.